FREQUENTLY ASKED QUESTIONS
Shipping & Delivery
For our products: 1) Delivery charge of $30 applies. Free island-wide delivery for purchases "$300" and above. 2) Kindly allow 3 to 5 working days for processing and delivery of orders. 3) Our normal delivery hours are between 9am and 6pm. Evening delivery after working hours is subject to management approval and availability. 4) Shipping may take longer during sale periods and holidays. For customised orders: 1) For any end-to-end customisations the minimum order quantity is "20 pcs". 2) Please allow "between 7 to 30" working days for your order to be processed and delivered. 3) Delivery charge of "$30" applies. Free island-wide delivery for purchases "$300" and above.
Self-Collect Option
Self collection is not available at the moment due to the circuitbreaker.
Returns and Exchanges
We do not do exchange for any orders received due to the wrong selection of size, all measurements are clearly stated on our site. For other items, any returns and exchanges may be provided, if: 1) Defective item or incorrect item from the order on record. 2) Missing item received. For customized orders: Customised orders cannot be returned or exchanged, unless; 1) Customisation doesn't match the order description on record.
What kind of payments do you accept?
We accept payments via debit, credit, PayPal as well as Bank Transfer, PayNow and Cheque.
Unable to find your specific FAQ?
Leave us a message through this form and we will reach out to you.
Our team is ready to assist you!
For order related queries, please include your Order ID in the message box. For customization related queries, please provide some information about your customization requests or visit our customization page for more details.